Down Under Sports: Refund Policy

Down Under Sports Refund Policy

  1. Refunds are subject to the following limitations:
    1. Deposits: A deposit may only be refunded if: (1) DUS does not accept an applicant to be a Participant, or (2) if a Participant cancels within three days of DUS's receipt of the deposit. Otherwise, all deposits paid are non-refundable and non-transferable.
    2. Trip Protection: Any payment for the Travelex 360 Student Group Premier plan is non-refundable after a fifteen day review period.
    3. Additional Tours: Payment for additional available tours, such as the Great Barrier Reef Escape, are non-refundable and non-transferable.
    4. Non-Deposit Refund Schedule:
      1. For cancellation requests received by Down Under Sports between 71-95 days prior to the scheduled departure, an amount of $1,000 (plus the deposit amount) shall be non-refundable and non-transferable. ($300 + $1,000 kept)
      2. For cancellation requests received by Down Under Sports between 70-46 days prior to the scheduled departure, an amount of $2,000 (plus the deposit amount) shall be non-refundable and non-transferable. ($300 + $1,000 + $1,000 kept)
      3. All monies paid (including deposit) are non-refundable and non-transferable if a cancellation request is received by Down Under Sports less than 45 days prior to the scheduled departure date. (All payments kept)
    5. Removal of a Participant:
      1. If DUS removes a Participant without cause prior to departure (except for cause of non-payment according to the Payment Schedule), the sole liability of DUS is to refund any monies paid by the Participant.
      2. If DUS removes a Participant with cause, including for non-payment of scheduled installments, administrative charges will be assessed. If the removal for non-payment occurs after 95 days prior to the scheduled departure, the refund schedule above in Section 10(d) applies as if the removal were a cancellation.
      3. If DUS removes a Participant or cancels a Participant's participation after departure, no refund will be made, and the Participant will be liable for all additional travel expenses incurred.
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