Down Under Sports Refund Policy
- Refunds are subject to the following limitations:
- Deposits: A deposit may only be refunded if: (1) DUS does not accept an applicant to be a Participant, or (2) if a Participant cancels within three days of DUS's receipt of the deposit. Otherwise, all deposits paid are non-refundable and non-transferable.
- Trip Protection: Any payment for the Travelex 360 Student Group Premier plan is non-refundable after a fifteen day review period.
- Additional Tours: Payment for additional available tours, such as the Great Barrier Reef Escape, are non-refundable and non-transferable.
- Non-Deposit Refund Schedule:
- For cancellation requests received by Down Under Sports between 71-95 days prior to the scheduled departure, an amount of $1,000 (plus the deposit amount) shall be non-refundable and non-transferable. ($300 + $1,000 kept)
- For cancellation requests received by Down Under Sports between 70-46 days prior to the scheduled departure, an amount of $2,000 (plus the deposit amount) shall be non-refundable and non-transferable. ($300 + $1,000 + $1,000 kept)
- All monies paid (including deposit) are non-refundable and non-transferable if a cancellation request is received by Down Under Sports less than 45 days prior to the scheduled departure date. (All payments kept)
- Removal of a Participant:
- If DUS removes a Participant without cause prior to departure, the sole liability of DUS is to refund any monies paid by the Participant.
- If DUS removes a Participant with cause, including for non-payment of scheduled installments, administrative charges may be assessed. If the removal for non-payment occurs after 95 days prior to the scheduled departure, the refund schedule above in Section 10(d) applies as if the removal were a cancellation.
- If DUS removes a Participant or cancels a Participant's participation after departure, no refund will be made, and the Participant will be liable for all additional travel expenses incurred.